Privacy Policy

Effective Date: October 26, 2023
Last Updated: October 26, 2023

1. Introduction


Welcome to Cosmic Computers (“we,” “our,” “us”). We operate the website https://cosmiccomputers.pk. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.

By using our Site, you consent to the data practices described in this policy.

2. Information We Collect

We collect several types of information to provide and improve our services to you:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address.
  • Account Information: If you create an account, we collect a username and password.
  • Commercial Information: Records of products purchased, viewed, or considered.
  • Technical Data: Internet Protocol (IP) address, browser type, device information, and browsing behavior on our Site.
  • Payment Information: All payment details are processed directly by our secure third-party payment gateways. We do not store your credit/debit card numbers or sensitive payment data on our servers.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To manage your user account and provide customer support.
  • To communicate with you about your order, account, or inquiries.
  • For marketing and promotional purposes, to send you information about new products, special offers, and updates (you may opt-out at any time).
  • To analyze Site usage and trends to improve our website, products, and user experience.
  • To prevent fraud and enhance the security of our Site.

4. How We Share Your Information

We may share your information with trusted third-party service providers only to the extent necessary for them to perform services on our behalf:

  • Payment Processors: To securely process your payments (e.g., JazzCash, EasyPaisa, credit card gateways). These processors adhere to standards set by PCI-DSS.
  • Shipping & Logistics Partners: To deliver your purchased products (e.g., TCS, Leopards, DHL, etc.).
  • Marketing & Analytics Providers: To manage our email communications and analyze how our Site is used (e.g., Google Analytics). We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to certain legal obligations (e.g., we must retain transaction records for tax/audit purposes).
  • Opt-Out: Unsubscribe from our marketing communications at any time by using the “unsubscribe” link in our emails or contacting us directly.
    To exercise any of these rights, please contact us using the details provided in Section 10.

7. Data Retention

We will retain your personal information for as long as your account is active, as needed to provide you services, or as necessary for purposes like marketing analysis. We will retain and use your information as required to comply with our legal obligations (such as maintaining order records), resolve disputes, and enforce our agreements. You may request deletion of your data for marketing purposes at any time.

8. Cookies and Tracking Technologies

Our Site uses “Cookies” and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and understand user behavior. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Site.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have any privacy-related concerns, please contact us at:

Cosmic Computers

📍 Shop #4, Building 9-D, Lane 4,
Khada Market, Stadium Commercial,
Phase V, DHA Karachi, Pakistan
Phone: +92-321-9247725